Frequently asked questions
What is a shared shuttle?
A shared journey may include travellers with compatible routes. This offers an economical alternative to booking an exclusive vehicle.
Can I book an exclusive vehicle?
Yes. Select the Direct Exclusive option. Tell us the number of passengers and luggage requirements when requesting a booking.
Does Shuttle Bus pick up from hotels?
Yes. Hotel, motel and lodging transfers across Greater Auckland are among the services offered.
How far in advance should I book?
Please request online at least 48 hours in advance. If your journey is within 48 hours, call the office to check availability.
How do I know my booking is confirmed?
Online bookings are not automatically confirmed. The team will contact you by email or phone when the request has been processed.
What luggage is included?
One checked bag up to 23 kg and one carry-on bag per passenger are included in the standard fare. Additional or oversized items may incur extra charges.
Are there extra charges?
Fuel, meet-and-greet, late-night services, public holidays, additional stops and luggage may affect your final fare. Please confirm details with the team before payment.
What is the cancellation policy?
Cancellation and refund conditions depend on timing and whether payment has been made. Review the published terms and confirm current rules with the business before paying.